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Terms & Conditions (ToS) – Geardom Oy

Effective date: 27.08.2025

Last updated: 27.08.2025

1. Company & Contact Details

These Terms & Conditions (“Terms”) govern the use of the online store operated by Geardom Oy (“Geardom”, “we”, “us”, “our”).

  • Company: Geardom Oy
  • Business ID: 3550312-6
  • Email: [email protected]
  • Website: www.geardom.com

We comply with Finnish law and applicable EU consumer protection rules, including the Finnish Consumer Protection Act (Kuluttajansuojalaki, “KSL”) and Directive (EU) 2011/83/EU on consumer rights.

2. Scope & Eligibility

These Terms apply to all orders placed through our online store. Orders may only be placed by persons over the age of 18.

3. Pre-Orders and Availability

Many of our products are currently offered on a pre-order basis.

  • Not in stock: Pre-order items are not available for immediate dispatch.
  • Estimated delivery: Typically 1–3 months, but this is only an estimate.
  • No fixed date: Due to tariffs, customs, and international logistics, we cannot guarantee an exact delivery date until stock arrives.
  • Refunds and cancellations:
    • Refunds are not available before delivery.
    • Once the goods are delivered, you may exercise your 14-day withdrawal right (see Section 7).
    • If the goods are not delivered within 3 months and you have not agreed to an extension after being notified, you may cancel your order and receive a full refund.

By placing a pre-order, you agree to these conditions.

4. Contract Formation

A binding sales contract is concluded once we send you an order confirmation email. We may decline orders for justified reasons, such as suspected fraud, legal restrictions, or pricing errors.

5. Prices, VAT & Payment

  • Prices are shown in EUR (€).
  • VAT is calculated at the rate applicable in the customer’s country of delivery, in accordance with EU VAT One-Stop Shop (OSS) rules.
  • Payments are processed securely via Stripe.
  • For pre-orders, payment is charged immediately to secure your reservation.

6. Delivery & Risk

  • Delivery area: We deliver only within the EU/EEA countries.
  • Dispatch: Orders are shipped when stock has arrived at our warehouse. Delivery estimates are 1–3 months for pre-orders.
  • Risk transfer: The risk of loss or damage remains with Geardom Oy until the goods are physically delivered to you or a person you designate.
  • Damaged deliveries: If a package is visibly damaged on arrival, you should notify the courier immediately and contact us at [email protected].

7. Right of Withdrawal (Consumers)

In accordance with EU law, you have the right to withdraw from your order within 14 days of receiving the goods.

  • The withdrawal period begins only upon delivery.
  • To withdraw, you must notify us by email at [email protected] within the 14-day period. Goods must be returned within 14 days of notification.
  • Goods must be unused and returned in original condition and packaging.
  • You bear the cost of return shipping, unless the goods are faulty.
  • Refunds (including standard shipping costs) will be processed within 14 days of us receiving the returned goods or proof of return.
  • Exceptions: No withdrawal right applies to customized or clearly personalized items, or sealed goods once unsealed for health or hygiene reasons.

Important: Refunds cannot be issued before delivery. After the 14-day withdrawal period has expired, orders are binding and non-refundable unless the goods are never delivered.

8. Warranty & Defects

If goods are defective or not as described, please contact [email protected] with details. Depending on the situation, we will repair, replace, or refund the product in accordance with legal requirements.

9. Product Use & Compliance

  • Products must be used only for their intended purpose.
  • Unless explicitly certified, products are not ballistic protective equipment.
  • You are responsible for ensuring that products are lawfully possessed and used in your jurisdiction.

10. Liability

We are not liable for indirect or consequential losses. Nothing in these Terms limits liability for death, personal injury, fraud, or other cases where liability cannot be excluded under law.

11. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including but not limited to strikes, transport disruptions, customs delays, natural disasters, epidemics, or supplier failures.

12. Data Protection

Personal data is processed in accordance with the EU GDPR and Finnish data protection law. For details, please see our Privacy Policy.

13. Governing Law & Disputes

  • These Terms are governed by Finnish law.
  • Consumers in the EU/EEA may also rely on the mandatory protections of their home country.
  • Disputes may be referred to the Finnish Consumer Disputes Board, or to the EU ODR platform: https://ec.europa.eu/consumers/odr.

14. Language & Precedence

These Terms are available in English and Finnish. In case of conflict, the English version prevails.

15. Changes to Terms

We may update these Terms from time to time. The version published on our website at the time of your order applies to that order. Updated versions will carry a new “Last updated” date.